Author Archives: Nicki

New Posts at the Front Desk blog

Hey everyone! I just want to let you know that I’m posting weekly content over at the Front Desk blog. If you’ve missed my recent posts here are links: The client experience: growing a successful service business Discounting services to … Continue reading

Posted in Business, Clients, CrossFit Affiliates, fitness business, Marketing, Skilled Athlete, Trainers
Tagged , , , , , , , ,
Leave a comment

Follow me to Front Desk!

I’ve received some very kind emails from some of my readers of late.  Messages thanking me for the content on this blog and asking me to please, please post more often!  I’m glad my writing has been helpful in guiding … Continue reading

Posted in Business, CrossFit Affiliates, fitness business, Skilled Athlete
Tagged , , , , , , , ,
Leave a comment

Digital waivers! No more paper!

For the past month NorCal Strength and Conditioning has digitally managed waivers with DocuSign eSignatures by Skilled Athlete! After 8.5 years in business, we have generated a lot of paper.  Clients used to fill out a paper waiver, which my … Continue reading

Posted in Business, Clients, CrossFit Affiliates, fitness business, MindBody Online, Skilled Athlete, Trainers, Uncategorized
Tagged , , , , , , , , ,
2 Comments

Don’t have a Membership FAQ? Write one!

I have had several folks on recent consultations ask me what to do about client cancellations, etc.  My answer?  Put some policies in place and write a Membership FAQ to give to newly onboarded clients (and existing clients).  Without a … Continue reading

Posted in Business, Clients, CrossFit Affiliates, fitness business
Tagged , , , , ,
1 Comment

Increase word of mouth traffic! Push MBO checkins to Facebook!

Hey everyone!  I hope the holiday season is treating you all well and that you’re doing some reflecting and making plans for a prosperous 2012.  I want to take a few minutes to let you all know about a second … Continue reading

Posted in Business, Clients, CrossFit Affiliates, fitness business, Marketing, MindBody Online, Skilled Athlete
Tagged , , , , , , , , , ,
Leave a comment

A couple notes on the Skilled Athlete FB Schedule App

I just want to touch on a few things and hopefully help you all get your schedules up on your Facebook pages seamlessly! If you missed my post about the awesomely free app that Skilled Athlete just launched that will … Continue reading

Posted in CrossFit Affiliates, fitness business, Marketing, MindBody Online, Skilled Athlete
Tagged , , ,
Leave a comment

What’s it like to be the owner of a CrossFit gym? Interview with an Affiliate Part 5

Here is the 5th interview in my series of interviews with CrossFit Affiliate owners.  If you missed the first four you can find them here:  Interview 1, Interview 2, Interview3, Interview 4.  I have also been contacted privately by some … Continue reading

Posted in Business, Clients, CrossFit Affiliates, fitness business, Trainers, Uncategorized
Tagged , , ,
4 Comments

Free Schedule App for your Facebook Page courtesy of Skilled Athlete!

Are you a class based microgym, fitness studio, yoga studio, pilates, or even martial arts facility?  Do you use Mindbody Online?  Are you using a bonified PAGE for your business’ Facebook presence? If you answered yes to all three questions … Continue reading

Posted in Business, Clients, CrossFit Affiliates, fitness business, Marketing, MindBody Online, Uncategorized
Tagged , , , , ,
3 Comments

Get a PAGE! Not a Profile or a Group for your Business.

I frequently get Facebook friend requests from CrossFit affiliates.  In fact just this last week alone I received 6!  These are friend requests mind you, not requests to LIKE their business page. I’ve noticed that many folks in the microgym … Continue reading

Posted in Business, CrossFit Affiliates, Marketing
Tagged , ,
7 Comments

MBO Users! Are you storing client photos?

I’m sure many of you are doing this already, but I thought I’d mention it to those who might just have it on their “to do” list and haven’t quite gotten around to it yet. Uploading your client’s photo or … Continue reading

Posted in Business, Clients, CrossFit Affiliates, fitness business, MindBody Online
Tagged , ,
1 Comment